Blynk — Support & Safety

Support for customers affected by domestic, family or sexual violence

Browsing safely

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Our commitment

  • We have policies and procedures to protect the safety of people affected by domestic, family or sexual violence.
  • We will keep you connected. If you tell us you have safety concerns, we will not restrict, suspend or disconnect your service for at least 30 days unless you ask us to.
  • If your service has been restricted, suspended or disconnected and you need it back because of a safety risk, we will reverse that urgently, the first time you contact us — and if we can't, we will offer you an equivalent service.
  • We will not ask you for proof. You do not need to provide evidence of your situation, and you will never be required to explain your circumstances to get help.
  • We recognise that domestic, family or sexual violence can be a reason for being unable to pay a bill. If that is your situation, you may also be entitled to help under our financial hardship policy — see Financial Hardship.
  • We will only ever contact you about these matters by the method and at the times you agree with us.

How to reach us

Our trained team is available during business hours. You can ask any staff member for a transfer — you will not have to repeat your story.

We can arrange call-backs on your terms: a number you choose, at a time you choose, or no calls at all.

Support services (free, confidential)

These national services are independent of Blynk. Calls to these numbers will never appear on a Blynk bill or any record we send you.

In immediate danger, call 000.